World Yachting Charter

Complaints

Complaints

Complaints & Customer Feedback

At World Yachting, we are committed to delivering exceptional service and ensuring that every sailing experience with us meets the highest standards of quality and professionalism. However, we understand that sometimes expectations may not be fully met, and we welcome your feedback — including any complaints — as an opportunity to improve and better serve you.

How to Submit a Complaint

If you believe that any part of our service did not meet your expectations, you may submit a written complaint to our team. To help us process your concern efficiently and fairly, please include the following details:

  • Your full name and contact information
  • A clear description of the issue or experience
  • Relevant booking information (e.g., charter dates, yacht name)
  • Any supporting documentation (photos, receipts, correspondence)

You can send your written complaint to us by:

Email: info@worldyachting.hr
Mail: World Yachting d.o.o., Obala Jerka Šižgorića 1, 22 000 Šibenik, Croatia

What Happens Next?

Once we receive your complaint, we will:

  1. Acknowledge receipt — We will confirm that your complaint has been received.
  2. Review the issue — Our team will carefully investigate the matter in detail.
  3. Respond in writing — You will receive a response with our findings and any proposed resolution within 15 days of when we receive your complaint.

We aim to handle all concerns with transparency, professionalism and respect. Your voice matters to us — and resolving issues is part of our commitment to high-quality service.

Your Rights as a Customer

We treat all complaints seriously and handle them without prejudice. Submitting a complaint will not affect your future interactions with World Yachting or your access to our services. If your concern cannot be resolved directly with us, you may also seek advice or assistance from relevant consumer protection authorities in Croatia.

Thank you for taking the time to share your feedback. It helps us improve and ensures that future sailing journeys are even better.